All information submitted on the site or provided to us including(but not limited to) comments, questions, reviews, and suggestions will become our sole and exclusive property and shall not be returned to the customer. The protection of your privacy is very important to us and we understand clearly that it should be confidential. We store and process your information on our computers that are protected by both physical and technological security measures and procedures.
We will ensure that all information provided on our website, including descriptions of products and listed prices are clear and accurate at all times. However, if an error is made, we will try to resolve it as soon as possible, and if we spot that this error has affected your order, we will try our best to notify you immediately.
While browsing and surfing through our website, colors of products may vary depending on a few factors of your display settings. Product images on our website are for illustration purposes only. For an accurate description of a particular product and details of what is included in the product, kindly refer to the product description of that particular product for precise details. If a product delivered to you is not as described precisely, returns are acceptable, provided the items are unused within 48 hours of receipt of goods.
All prices shown on our website are exclusive of the delivery fee. The delivery fee is dependent on your delivery address, which will be added to your total order price at the point of checkout.
If we discover any error in pricing, we will inform you immediately and you will be given the option of canceling or re-confirming your order at the correct price. If we are unable to contact you using the contact details you have provided us, we will notify you by email and treat the order as “canceled”. If payments have already been made online, the customer will be refunded within 7 to 10 days of cancellation.
Products on our website are subject to availability and in some circumstances beyond us, we may be unable to supply your order. In unforeseen circumstances, we may with or without notice have to stop the sale of certain products either temporarily or permanently. However in a case where a particular product is unavailable. We will not be liable for any loss you sustain as a result of updating or modifying our website.
Purchases can be completed using credit, debit or Oledo gift cards. Payments made online will be taken immediately. However, taking payments does not mean the order has been processed. If for any reason we are unable to process or dispatch your order, we will provide you with a full refund within 14 working days.
Kindly ensure that login details, password and all other information you provide us remain confidential at all times. In a case where you suspect that the security of your account is at risk, kindly contact us.
In no event shall oledo.com be liable for any unforeseen, consequential, indirect or special damages of any kind related to this agreement. Our entire liability to you under these terms and conditions and returns policy will STRICTLY not exceed the price paid for the goods you have purchased from us, provided that we take reasonable care in getting goods delivered to you. We will not be liable for any loss of revenue, profits or goodwill that are not reasonably foreseeable by both parties at the time your order is accepted. If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines or practices of Oledo in terms of operating the site, your sole remedy is to discontinue the use of the site.
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